About

Your Home Under
Our Protection

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Your Home Under
Our Protection

ARW Home is a national company that serves customers in all 50 states. Our corporate office is located in Boca Raton, Florida and we are A+ rated by the Better Business Bureau. Our extensive suite of products includes home warranty plans, electronics protection plans and home security systems. ARW’s partners are a testament to the company’s commitment to high professional standards and, providing real value and exceptional service to its customers. ARW partners with some of the largest and most successful companies in the world.

AIG Warranty is a division of American International Group, Inc. a leading global insurance organization serving commercial, institutional, and individual customers in more than 80 countries and jurisdictions. For more than 30 years, AIG Warranty has provided end-to-end warranty programs to some of the world’s largest and most respected brands. AIG Warranty’s flexible, global service capabilities span everything from warranty administration and customer service support to claims processing and service contract underwriting. AIG Warranty provides the independent claims administration for ARW’s home warranty programs in all states except California, Virginia, Texas and Iowa through a unique partnership model (developed by ARW) in which ARW retains full and complete ownership of its customers.

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Amynta (formerly AmTrust Financial) is a premier insurance services company with more than $3.5 billion in managed premium and 2,000 associates across North America, Europe and Australia. Amynta specializes in Property, Casualty and Specialty insurance as well as Warranty and Protection. An independent, customer centered and underwriting focused company, Amynta serves leading carriers, wholesalers, retail agencies, auto dealers, original equipment manufacturers, and consumer product retailers with innovative insurance and warranty protection solutions. Amynta provides independent claims administration for ARW’s home warranty programs in California, Virginia, Texas and Iowa.

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Asurion, LLC is a privately held company that provides device protection and support services for smartphones, tablets, consumer electronics, appliances, satellite receivers and jewelry. The company operates in 14 countries and has 49 offices worldwide with 17,000 employees serving 280 million consumers. Through ARW’s partnership with Asurion, they have created a unique bundled consumer electronics product that is only available through ARW. The product insures an unlimited number of home computing and home theater products in a home for one low monthly recurring fee.

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Lowe's Companies, Inc. is a Fortune 500 American company that ranks 40th in Fortune 500 2018 list with a revenue of $68.62 billion and operates a chain of retail home improvement and appliance stores in the United States, Canada, and Mexico. Founded in 1946 in North Wilkesboro, North Carolina, as of February 2018, Lowe's and its related businesses operate more than 2,390 home improvement and hardware stores and employ over 310,000 people. ARW has established a unique relationship with Lowe's where ARW’s partners can purchase appliances, parts and even labor through the Lowe's for Pros division at very cost-effective rates. These orders are facilitated through a proprietary Lowe's Portal created and established by ARW as a module that is part of the MyARW software.

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GE Appliances & Lighting is a subsidiary of Chinese conglomerate Haier and is one of the largest suppliers of appliances in the world. It was created in January 2004 when GE Consumer Products (founded in 1905) merged with GE Industrial Systems (founded in 1930). ARW’s relationship with GE Appliances allows the company to provide quality appliances to its home warranty program customers as replacement products, as well as offering its consumers deep discounts on upgrading their appliances and systems.

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ADT is the largest security company in the United States and Canada, serving over 6.5 million customers. As of 2013 ADT held a 25% market share of the residential market and 13% of the small business market in the US. ADT maintains four monitoring stations in the United States and two in Canada. ARW provides discounted alarm products and monitoring services to its customers through their relationship with ADT. Systems can include cameras, medical pendants, and thermostats, available with full home automation through your cell phone.

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General Questions

What If I Already Have A Home Warranty?

If you already have a home warranty plan, you may change over to American Residential Warranty at any time. However, all plans have a 30-day wait for service, so we recommend that you keep your current coverage active during that 30-day waiting period. Call us today at 1-888-840-0005 and speak with an enrollment specialist for more details. They can help you to customize a plan that works best for your needs and your budget!

What makes ARW one of the best home warranty companies?

As a customer of American Residential Warranty, you experience excellent customer service, which is available 24-hours-a-day, 7-days-a-week. You can speak with a live customer service representative located in the USA. We also provide immediate service for emergency issues and we will respond to a request for service within 24-48 hours.

Our customers can select their own service providers or choose between our larger network of licensed, pre-screened and pre-qualified technicians.

There are no long-term contracts so you may hold a policy for as little or for as long as you would like.

ARW has an A+ rating with the Better Business Bureau, which is the highest rating the agency gives.

Does a home warranty cover TV’s?

Whether your TV is covered by a home warranty largely depends on the plan you select from the warranty company. American Residential Warranty now covers TV’s with our Ultimate Electronics Protection Plan! All of your computing and home entertainment devices can now be protected under one plan – TV’s, laptops, tablets, desktop computers, game systems, home theater systems and so much more! Call 888-840-0005 for more details.

How do I get a free alarm system?

Please call: 888-943-0630 to learn how you can qualify for up to $850.00 in free home security equipment.

How does a home warranty work?

When a person purchases a home warranty, they are entitled to certain coverage as part of the policy. If a covered appliance or home system breaks down, such as your washing machine or your central heating system, you simply contact the warranty company and they will arrange for a licensed, pre-screened and pre-qualified technician to come to your home and assess the situation. If the issue is due to normal wear and tear or mechanical failure and is a covered item, then the appliance or system will be repaired or replaced within the terms and conditions of the plan. For covered repairs the homeowner will only have to pay a nominal service fee.

Why is there a 30-day wait period?

We have a 30-day wait period to help protect us from pre-existing conditions. This waiting period helps to keep plan costs down since we do not perform an inspection to determine the condition of your appliances and systems.

What does a typical home warranty not cover?

A home warranty can provide substantial protection for many appliances and systems within your home. Plans can be built and customized to allow homeowners to add a variety of items to their policy. Additional refrigerators, ice-makers, washers, dryers, pool, spa equipment, well pumps or additional heat/air conditioning units can be added. There are also additional options which cover electronics, sewer and water lines and more.

A home warranty does not cover any items in the event of natural or man-made disasters that can cause major damage to a home and its mechanical systems. They also do not cover events that a homeowner’s or flood insurance policy would cover, such as: tornadoes, hurricanes, fires, floods or theft. Warranty plans do not cover the physical structure of a home or personal belongings that are inside the home. Please see the Terms and Conditions for full coverage details including all exclusions and limitations.

What is a home protection plan?

A home warranty plan helps protect a homeowner from the high costs of unforeseen mechanical failures of their covered appliances and home systems. The plan provides licensed, prescreened, prequalifed service technicians to assess the situation. A home warranty plan will also help contribute towards any needed repairs or replacements if a mechanical breakdown is due to normal wear and tear.

What is a trade service fee?

When you request a repair you pay a trade service fee. The fee is the deductible for that service call. Please see your declaration of coverage for the amount of your trade service fee, or ask your customer support representative. For example, if you need both your air conditioner and your interior electrical system repaired, a trade service fee will be incurred for each repair needed (ie. an HVAC technician and an electrician).

Is there a contract?

There are no long-term contracts involved. As a customer of American Residential Warranty, you will not be locked into a plan. You can have your plan for as little or for as long as you’d like!

Homeowners: What happens if I sell my home?

A home warranty can help home buyers feel secure in knowing that they will be protected in the event of a sudden breakdown of an appliance or home system that is covered under their home warranty. When you sell your home, your home plan can be reassigned to the new homeowners. Certain plans require a $39 transfer fee. See Terms & Conditions for details.

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What Does An ARW Warranty Cover?

Under our warranties, homeowners experience the convenience of having one provider cover all of their new and existing home appliances, systems and electronics. Through our whole-home base plans, homeowners have the ability to add optional coverage features. Our electronics protection plan offers unique features like accidental damage from handling and surge protection, which differentiate it from the majority of electronics warranties available. The electronics warranty also provides prepaid shipping and packaging to the repair center for electronics that need repairs.

Homeowners can review the terms of their policy for 30 days and decide if a plan is right for them. Within that 30-day window, customers can also change their plan if they decide they want to add more or less coverage. There are no long term commitments and customers are not locked into a plan. Customers can choose month-to-month, quarterly or annual payment plans.

Always There For You

As our customer, you can contact a representative 24 hours a day, 365 days a year. We have state-of-the-art call centers operated by our partners who are ready to handle your claim or any questions. In case of an emergency situation, we're here to dispatch a repair technician as soon as possible.

Licensed & Pre-qualified

ARW Home uses pre-screened, pre-qualified, licensed service technicians to deliver high quality service to our customers. We also allow our customers the freedom to use their own trusted, qualified service technicians to perform necessary repairs or possible replacements within their homes. Please call for authorization prior to service being performed.

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ARW Home has the best reputation in
the home warranty industry, by far.

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Stop Paying For Home Repair Out-Of-Pocket!

Get An ARW Home Warranty Plan Today